Our Privacy CommitmentThe OLALA.com.au (TM) acting in its capacity as OLALASHOPPING and trading as "OLALASHOPPING.com.au" is committed to managing your personal information openly and transparently and to keeping your personal information safe. We will take all necessary measures to fulfil this commitment, including to: • comply with the Australian Privacy Principles ("APPs"); • ensure that we manage your personal information openly and transparently; • only collect personal information from you that we need in order to offer you the best possible service and customer experience; • tell you how we might use your personal information; • let you know if we need to disclose your personal information to anyone else (including anyone overseas) and if so, in what circumstances this might occur; • keep your personal information secure; • promptly respond to any request by you not to receive direct marketing material from us; • make sure your personal information is kept accurate and up to date and to properly dispose of any personal information which is no longer required by us; and • ensure that, where appropriate, you can access and correct your personal information.
What sorts of personal information do we collect?We will only collect from you information that is necessary and relevant to our relationship with you, including to enable us to provide to you the best possible service and customer experience. Depending on the exact nature of our relationship with you, we may request that you provide some or all of the following information: • information that we may require to initially identify you, including your name, home address and your date of birth; • information that we can use to contact you, including your telephone number, mobile number, email address, work address, mailing address; • information we may require to confirm your identity, including your business name; It would be very unusual for us to need to collect all or even most of the above information from you however the information we will require will depend on the specific service or services that we are providing to you. We will only collect personal information from you that we reasonably require in order to satisfactorily perform the services that you require from us. The Act places restrictions on us collecting sensitive information about you (which includes information about your religion, political views, ethnicity, criminal records and sexual preferences).
Why do we require your personal information?There are various reasons why we might need to collect, hold, use or disclose your personal information and this will depend upon the specific services that we are providing to you but we will tell you the main reason for asking for your personal information at the time when we ask you to provide it. Usually, the main reason that we will need to collect your personal information will be relating to a service that we are providing to you or are about to provide to you and for contacting you in relation to those services. Our main services include the sale and delivery of goods; providing information and responding to queries in relation to our goods and services; processing of warranties and coordinating the installation of goods. We may also use your personal information for other reasons, including: • to contact you in relation to an event, special offer or product that you might be interested in; • preventing fraud and other criminal activities; • to assist us to run our business and to improve our services and performance, including risk management, record keeping, archiving, systems development, developing new products and services and undertaking planning, research and statistical analysis; and • to comply with our legal obligations. There is no obligation for you to provide us with any of your personal information but if you choose not to provide us with your personal information, we may not be able to provide the information, goods or services that you require.
How do we store your personal information?We have implemented appropriate processes and techniques (including physical security such as locks and security systems and computer and network security, including firewalls and passwords) to protect personal information from loss, misuse and interference and from unauthorised access, modification or disclosure. In addition, access to your personal information is limited to those who specifically need it to conduct their responsibilities. We take all necessary steps to destroy or permanently de-identify your personal information where it is no longer required and to protect your personal information from loss, misuse and interference and from unauthorised access, modification or disclosure. While care is taken to protect your personal information on the Website, unfortunately no data transmission over the Internet is guaranteed as 100% secure. Accordingly, we cannot ensure or warrant the security of any information you send to us or receive from us online. This is particularly true for information you send to us via email as we have no way of protecting that information until it reaches us. Once we receive your personal information, we are required to protect it in accordance with the Act. Maintaining your personal information We take reasonable steps to ensure that: (a) the information that we collect about you is accurate, complete and up-to-date at the time of collection; (b) when we use your personal information, it is accurate, up-to-date, complete and accurate at the time of use.
How can you access your personal information?You are entitled to see the information held about you and you may ask us to make any necessary changes to ensure that it is accurate and kept up to date. Usually we will be able to provide you with access to your personal information upon receipt of your written request, either by email sent to OLALASHOPPING.com.au, at email@example.com, and confirmation of your identity. To access personal information that we hold about you use the contact details specified above or alter your details through the website, using your username and password. There are some limited circumstances in which we may not be able to provide you with access to your personal information when requested. Such circumstances might include where access would pose a serious threat to the life, health or safety of another person or where such access would unreasonably impact on the privacy of others. Where you request access to your personal information, we will respond to any such request within a reasonable period after the request is made and if possible, we will provide you with access to your information in the manner requested by you, if specified. In any event, we will take all reasonable steps to give you access to your information in a way that meets your needs. If we deny you access to your personal information for any reason, or if we are unable to provide you with access to your information in the manner requested by you, then we will provide you with a written notice confirming: (a) the reason for such refusal; and (b) the procedure to complain about the refusal. We may recover from you our reasonable costs of supplying you with access to your personal information but we will not charge you for any request you might make to access your information.
How can you seek to correct your personal information?We do what we can to ensure that the information we hold about you is accurate, complete, up-to-date, relevant and not misleading. To assist us to do this, please ensure that you provide us with correct information at the time you provide it to us and immediately inform us if your details change at any time. If we are concerned that any of your information is inaccurate, incomplete, out-of-date, irrelevant or misleading, or if you request that we correct any of your information, then we will take all reasonable steps to correct the information to ensure that it is accurate, complete, up-to-date, relevant and not misleading in the context of the purpose for which it is held. If we correct any of your personal information and that information has previously been disclosed to another entity that is required to comply with the APPs, then, upon your request to do so, we will take reasonable steps to notify that other entity of the correction unless such notification is impracticable or unlawful. If we refuse to correct your personal information following a request by you to do so, then we will provide you with a written notice confirming: (a) the reason for such refusal; and (b) the procedure to complain about the refusal. We will respond to any requests regarding the correction of your personal information within a reasonable period after the request is made. We will not charge you for any request to correct your personal information, nor will we pass on to you any costs incurred by us in correcting your personal information or for associating a statement with your personal information.
What if you want to make a complaint about some aspect of our privacy procedures?We are committed to maintaining and protecting your privacy but it is possible that in limited circumstances, mistakes might be made. If you are concerned with the way your personal information has been handled then you are entitled to make a complaint. If you would like to lodge a complaint, please contact us at firstname.lastname@example.org. If your personal information has not been handled in an appropriate way, we will do our best to remedy your concerns as quickly as possible, including by acknowledging receipt of your complaint within 48 hours and trying to resolve the complaint within 10 working days. Where this is not possible, we will contact you within this period to let you know an anticipated time frame within which your complaint will be resolved.
Protecting your identityWherever it is practicable, we will always provide you with the option not to identify yourself when dealing with us. Alternatively, you may elect to use a pseudonym to protect your identity.